Support

One-time purchases

Paid minigames offer free content and an optional one-time game unlock. Your purchase includes the base content described in the offer. Normal gameplay progression still applies. Little Viking is entirely free, with all activities included.

Spellbox Full Access is an optional one-time purchase for the games and base content listed in its offer. It is not a subscription. Individual game purchases remain valid without Full Access. Check the product description and Google Play price before confirming payment.

Our goal is to offer thoughtfully made games through one-time purchases rather than subscriptions. We focus on making each purchase worthwhile through the games and content it includes. Your support helps us maintain Spellbox and keep creating new games and experiences.

Each product description explains what your purchase includes. Future games and additional content are not automatically included.

Buying requires a connection to Google Play. Once ownership has been verified and stored on your phone, installed purchased content remains playable offline. Free content also works offline without a purchase. Online rankings are a separate choice with their own eligibility requirements; buying never joins you to them.

Purchases and restoration

Open Settings → Restore purchases, using the same Google Play account that made the purchase. Connect to Google Play so ownership can be checked. Restoring purchases restores your minigame unlocks; it does not recover saved progress from another phone.

A cancelled or pending payment does not unlock new content. You can continue playing the free content while a payment is pending. Avoid clearing app storage or reinstalling as a troubleshooting step without considering the local progress and credentials you may lose.

Refunds follow Google Play's refund process. Deleting a Spellbox profile is a separate action and does not request a refund.

Your profile and saved progress

Open Settings → Spellbox profile to manage your profile and Google connection. Connect the Google account you want to use for profile recovery. When returning on another phone or after reinstalling, use that same Google account. Connecting a different account does not transfer purchases or merge online profiles.

Google-connected profiles automatically back up progress in games that support cloud recovery. The app shows the backup status. A save on your phone can still be waiting for upload, so check that it has reached the cloud before clearing app storage or moving to a different phone. Games without cloud recovery keep progress only on the device; Color Magic drawings are stored locally.

If local and cloud progress differ, choose Use cloud progress, Keep this phone's progress or Decide later. These choices keep one complete save, without merging the two. You can continue playing locally while a conflict waits for your decision.

Signing out on one phone preserves your online profile and other devices. Choose whether to keep that phone's progress or start fresh. Deleting your online profile removes its online data across games and devices while preserving independent local saves and purchases. See account deletion for the separate steps.

Child lock

The child lock in Settings lets a parent keep settings, profile management, purchases and destructive actions behind an adult unlock. Children can still return to the catalogue and switch games. This lock does not establish eligibility for online features or replace Google Play's purchase controls.

Optional rankings

Joining rankings requires a separate choice for each game and includes supported best scores and achievements already saved on your phone, followed by later eligible results. Both demo and full-game players can rank on supported levels they can play.

Players who cannot join rankings can keep playing locally. Leaving rankings or deleting an online profile preserves local saves and verified purchased access. Read the ranking privacy explanation or the account deletion page.

Choose a nickname that does not reveal your real name or contact information. To report a concerning nickname or a problem with rankings, contact support with the game, displayed nickname and a description of the problem. Share only the information needed to understand the report.

Contact support

To delete your Spellbox account and online data without the app, request account deletion by email. Requests are reviewed manually, with ownership verification and a reply confirming the outcome.

support.hogsys@gmail.com ↗

Describe what happened, which game and level you were playing, and your Spellbox version, Android version and phone model if available. Include steps that reproduce the problem. Share only information relevant to your question.

Never send passwords, authentication tokens, purchase tokens, payment-card details or identity-document attachments. If further information is needed, we can explain what to provide. The privacy policy explains how support email is handled.